bat winner's Privacy Policy
This document explains how your personal information is collected, why it is used, and how it is kept secure on the bat winner platform.
This policy was last revised on January 2025. Continued use of the platform means you have accepted the latest version of this policy.
bat winner is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to all personal information collected while using the bat winner website and mobile application.
When you register on the bat winner platform, log in to your account, or use any of our services, you are considered to have consented to the processing of your information as described in this policy. For the full terms governing our services, please read our Terms and Conditions, which explain account management and betting rules in detail.
bat winner's services are only for persons aged 21 or older. Information from minors is never knowingly collected or stored.
bat winner collects only the information needed to provide services, ensure security, and improve the user experience. The types of information collected are listed below:
2.1 Registration Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password created by the user (stored in encrypted form)
- District or area of residence (where applicable)
2.2 Financial Transaction Information
- Details of deposit and withdrawal transactions
- Mobile number linked to bKash, Nagad, Rocket, or Upay accounts (for transaction verification)
- Transaction time, amount, and reference number
2.3 Technical and Usage Information
- Device type, operating system, and browser version
- IP address and connection duration
- Pages visited on the platform and preferred game information
- Browsing data collected through cookies and similar tracking technologies
2.4 Identity Verification Information (KYC)
For withdrawals above a certain amount or when required for security purposes, bat winner may request a copy of a national ID card or passport. These documents are used only to confirm identity and are stored on secure servers.
bat winner uses collected information only for the specific purposes listed below. Personal information is never sold or rented to any commercial advertiser.
Account Management
For registration, login verification, password recovery, and maintaining account security.
Financial Processing
To correctly process deposit and withdrawal requests and maintain transaction history.
Customer Support
To resolve issues via live chat and email and to respond to your account-related queries.
Fraud Prevention
To detect suspicious transactions and stop unauthorised activity on an account.
In addition, bat winner may use aggregated statistics for platform technical improvements and user experience review. No individual can be identified from this data.
bat winner's website uses cookies. Cookies are small text files stored in your browser that help remember your preferences and session information on future visits.
4.1 Essential Cookies
These cookies are essential for maintaining login sessions and verifying security tokens. Without them, the platform's core functions cannot operate properly.
4.2 Functional Cookies
These cookies are used to remember language preferences, previously visited game or betting sections, and user-defined settings.
4.3 Analytical Cookies
Analytical cookies are used to understand which pages are used most and where technical issues arise. This information is not personally identifiable.
You can disable cookies from your browser settings, but this may limit certain platform functions, particularly the login and transaction process.
bat winner applies modern technical measures to protect user information. All data is transferred via SSL encryption and stored on secure servers.
5.1 Retention Period
All information is retained while the account is active. Even after an account is closed, financial transaction records may be kept for a period required by applicable law. Unnecessary information is deleted or anonymised after the specified period.
5.2 Security Measures
- Passwords are stored as encrypted hashes — never in a directly readable form
- Automatic account lock and OTP verification on suspicious login attempts
- Access to financial data is restricted to authorised staff only
- Regular security reviews and vulnerability assessments
However, no internet-based service can guarantee 100% security. Should a security breach occur, bat winner will make every effort to notify affected users as soon as possible.
bat winner does not sell users' personal information to any third party. However, information may be shared in a limited number of circumstances:
Payment Processors
The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment service. This information is used solely for transaction verification.
Legal Obligations
bat winner may be required to disclose information in response to a valid court order, an official request from a law enforcement authority, or as required by applicable law.
Technical Service Providers
A limited number of third-party service providers engaged for server management, technical support, or analytics have access only to the information needed for their specific tasks. They are contractually bound to comply with bat winner's privacy policy.
As a user of the bat winner platform, you have certain fundamental rights over your own information.
Right to Access
You can contact our support team to find out what information bat winner holds about you.
Right to Correction
If any information on your account is incorrect, you can request that it be corrected.
Right to Close Account
You can request to close your account at any time. All information except that which is legally required to be retained will be deleted.
Right to Opt Out of Marketing
You can withdraw your consent to receive promotional communications at any time.
To exercise these rights, contact us via our 24/7 live chat or email. For help with responsible gaming or self-exclusion, full information is available on the Responsible Gaming page.
All bat winner services are for persons aged 21 or older (21+). Age is verified at registration, and the account of any user identified as a minor is immediately closed.
If we are informed that a minor's information has been collected by mistake, it is deleted promptly. If you have a concern about this, guardians are welcome to contact our support team.
bat winner reserves the right to revise this privacy policy as needed. If any significant change is made, the "Last Updated" date at the top of the page will be changed and a notification may be sent to the registered mobile number or email.
Continued use of the platform after any change means you have accepted the revised policy. We recommend checking this page regularly. To learn about the full terms and conditions of our service, also visit the About Us page, where you can find more information about bat winner's goals and values.
If you have any questions about any part of this policy, please contact our support team or visit the FAQ section for answers to common questions.
For any questions, complaints, or requests regarding this privacy policy or your personal information, please contact the bat winner support team. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.
Live Chat
For direct, immediate assistance, use the live chat on the platform. Active 24/7.